Your Correspondent whose Western National complaint you printed last week would be well advised to do what is suggested on page four of the current S.E. Cornwall 'bus timetable' and write to the Company's Divisional Director at Camborne.

The numerous written complaints I have made in the past nine months or so have always produced a courteous, sympathetic, though not always reassuring, replies.

My complaints have, in the main, concerned poor or inadequate information for intending passengers - such as misleading notices about facilities at Plymouth 'Bus Station', non-existence of bus stop signs and timetable inaccuracies. Also there have been occasions when drivers have not stopped, despite clear signals given, and twice I have had to call taxis or face being stranded overnight.

Incorrect information in current timetables was responsible for the taxi episodes. I am pleased to say I was duly compensated and from remarks by the taxi-driver I gathered that such passenger rescue events were not infrequent.

Time-keeping and driver behaviour have not really given cause for complaint but there is certainly room for improvement in the way service information is put over. Having now spent almost 20 years living in the country and using buses much more than when a town-dweller I can't recall ever having seen an inspector en route and I find this rather surprising.

Many of the imprecise information troubles I have referred to might not have arisen had there been, on the job, inspectors interested in and aware of the needs of the travelling public.

Waiting at bus stops on busy roads and at peak traffic times one cannot help but notice the preponderance of 'one car, one driver, no passenger' instances and there must be enormous scope for reduction in car use.As a pensioner and still, thank God, an able-bodied one, I don't regard my own public transport needs as having any relevance in the light of the requirements of the working population.

But from what I have seen of existing bus services, revenue-raising and timetabling patterns, I have to say that I agree entirely with those many better informed environmental/transport planning experts who consider that any significant reduction in car use is unlikely to come about through a switch to public transport - certainly not in rural areas.

GODFREY WYCISK.

Callington.