South West Water customers have until midnight tonight to have their say on the company’s business proposals for the period 2020-2025. 

A major reduction in leakage, faster response times to water supply incidents, 100% compliance with waste water standards and significant investment to prevent pollution are among the key ‘next steps’ being outlined in the ‘WaterFuture: Proposals and Choices 2020-25’ document, which is the subject of a public consultation which launched in mid-March. 

For each customer who takes part in the consultation South West Water will donate £2 to WaterAid. 

The £1bn proposed investment programme - which will support more than 6,000 jobs - has already been informed by the largest programme of customer research and engagement in South West Water’s history, says the utility.

The feedback received during the consultation will be reflected in the company’s final business plan, which will be submitted to Ofwat (the water industry’s economic regulator) in September this year as part of the industry’s five-yearly ‘Price Review’.

The proposals can be viewed online at: www.southwestwater.co.uk/waterfuture.

Customers can comment via an online survey, emailing [email protected]