WALES and West Utilities, the company which looks after the pipes that bring gas to homes and businesses in Cornwall, is urging customers to have a say on the future of the network. 

The company provides the national gas emergency service for south west England.

For customers in need of extra support, the company has a scheme offering low-cost gas connections and financial help for appliance repairs. There is also a priority register to make sure people in vulnerable situations are prioritised when things go wrong.

Wales and West services make up 20% of an annual gas bill – so for the average gas bill of £630 that’s £128 a year, or 35p per day.

It is asking customers to give views on the gas emergency service, investment to keep the gas network safe and reliable and how it supports those most in need.

It is also seeking views on preparing the gas network for a greener future.

The consultation is accessible at www.pipeuponline.co.uk and through Facebook at m.me/wwutilities.