Citizens Advice Cornwall is reminding residents to go back to retailers if they are sold faulty electrical goods this Christmas.

The call comes as part of National Consumer Week finished today. It focused on what people should do if something goes wrong with electrical goods such as laptops, TVs and mobile phones.

Research from the Citizens Advice charity reveals two thirds (66%) of people had a problem with a faulty electrical item in the last two years.

However, one in four people were initially turned away by retailers when they tried to get a repair, replacement or refund, despite the retailer having a responsibility to offer a solution.

The survey also showed that persistence paid off, with 61% of those who were turned away eventually getting some form of solution from the retailer.

The survey findings suggest that both shoppers and retailers may not be aware of their rights and responsibilities regarding faulty electrical goods.