The UK’s largest hearing loss charity, Action on Hearing Loss, is urging GPs and other health and social care practitioners in Cornwall to ensure that the 115,500 local residents who are deaf or have hearing loss receive the right communication support.

The call comes as a review by NHS England found that almost a year since the Accessible Information Standard became law, more than half of patients who responded to a survey have not noticed any improvement in getting accessible information or communication support from NHS services.