A WOMAN from Cornwall says she and her family were told ’they won’t be getting the results of their coronavirus tests’ after having swabs taken earlier this week.

The woman from the Helston area who did not wish to be named said that she and her family drove to Plymouth to have tests at a facility run by the Department of Health and Social Care (DHSC) on Monday.

Her partner had shown cymptoms of Covid-19 and because her daughter works in a supermarket, the family were eligible for testing.

Once the swabs were taken they were given cards and told that they would need to register them online the same day or they would expire.

On their return home they said they attempted to register online but kept receiving error messages, so they called the helpline listed on the document.

The lady explained: “We called it and after an hour of being passed from pillar to post we got through and the operator couldn’t understand why we were getting an error message.

’Then she said “hang on a minute, are you a keyworker or a frontline worker?” I explained that my daughter was a keyworker and she said “you will never receive your results”.

’I lost my s*** to this poor, poor woman on the phone I said this can’t be right. Then I said to her that this is the government getting their 100,000 tests done – she didn’t reply.’

She added: ’At no point when my daughter registered or on any of the information we were given did it state that we would not get our results.

’I feel I have been violated.’

The Department of Health and Social Care has been asked to comment but has not yet responded.

By Richard Whitehouse local democracy reporter