South West Water has published its business proposals for the period 2020-2025 and is inviting customers to have their say.

A major reduction in leakage, faster response times to water supply incidents, 100% compliance with wastewater standards and significant investment to prevent pollution are among the key ‘next steps’ being outlined in the ‘WaterFuture: Proposals and Choices 2020-25’ document, which is the subject of a public consultation (closing on 30 April).

The £1bnproposed investment programme has already been informed by the largest programme of customer research and engagement in South West Water’s history. Over the past two years the company has been carrying out region-wide focus groups and surveying in addition to online engagement in order to establish customers’ priority areas.

The feedback received during the consultation will be reflected in the company’s final Business Plan, which will be submitted to Ofwat (the water industry’s economic regulator) in September this year as part of the industry’s five-yearly ‘Price Review’.

The proposals can be viewed online at: www.southwestwater.co.uk/waterfuture.

Customers can comment via an online survey, emailing [email protected] or writing to FREEPOST WATERFUTURE.